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TM REWARDS

37 questions found

How do I receive TravisMathew Rewards points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

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What do I do if I lost my TravisMathew Rewards account password?

Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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Do I need to have a TravisMathew.com account to participate in the Travismathew Rewards Program?

No. You can sign up to be a loyalty participant at a TravisMathew Company Store, which will allow you to earn and redeem points from store purchases. However, you will still need a TravisMathew.com account in order to earn and redeem points for qualifying purchases online, view your profile and earn points for other activities.

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How do I unsubscribe from TravisMathew marketing emails?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the 'unsubscribe' link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.

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Why am I receiving TravisMathew marketing emails, in addition to TravisMathew Rewards emails?

When you opted in to TravisMathew Rewards, you also opted in to receive marketing emails from TravisMathew. But don't worry, you can unsubscribe at any time.

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Can I receive TravisMathew Rewards points on purchases prior to enrollment?

No. You cannot receive points on purchases made prior to your enrollment in the program.

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Can I return a reward I received as part of my TravisMathew Rewards tier status?

Generally, you cannot return an annual gift. However, if there is a manufacturer’s defect with that merchandise, please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at customerservice@travismathew.com for assistance.

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